FAQ

We are a small business committed to providing quality content that impacts relationships all over the world. Please refer to our FAQ section for questions about navigating our site, products, or placing orders. If, after reading through the appropriate section you would like more information, please email us at joann@loveandrespect.com. Please allow 48 hours for response to your email. Most answers can be located on this page.

Category: Products

 

  1. What is the difference between the 14 Week DVD Set ($147) and the DVD Set ($87)?
  2. What is the difference between the Small Group Discussion Guide and the DVD Workbook?
  3. What is the difference between Building Blocks and the 14 Week Study?
  4. What is the difference between the Building Blocks Small Group Kit and the Couple’s Kit?
  5. What is the difference between the streaming conference and the DVDs?
  6. Is the streaming product available on DVDs?
  7. I see Building Blocks Volume 1 on the website. Are there more volumes to this set?
  8. Are replacement discs available for my DVD set?
  9. Can you buy just the Building Blocks DVD Set, without any study guides?
  10. Does the Love and Respect Workbook go along with the DVD Set?
  11. I ordered the Building Blocks Study Guide (single) or Building Blocks Study Guide 10-Pack, but it is missing the DVDs.
  12. Can I use the Live Conference Notebook “Streaming Edition” with the DVDs?
  13. Is there a “look into” feature for books/workbooks to preview the material (like on Amazon)?
  14. Is the book, Love and Respect, available in other languages?

 

Category: Spanish Products

  1. Is the Spanish DVD set the same as the English DVD set?
  2. Are there subtitles on the Spanish DVD set?

 

Category: Copying DVDs and Workbooks

  1. Can I make a backup copy (or copies to share) of the DVDs?
  2. Can I copy any of the workbooks for my friends or small group?

 

Category: Product Returns

  1. What is your return policy?
  2. How do I return my products?
  3. What address should I use when returning my product?

 

Category: Shipping

  1. How long does it take to receive my order?
  2. Is expedited shipping available?
  3. Do you ship overseas?

 

Category: Small Groups

  1. Are there any small groups in my area?
  2. How long is each session in the 14 week study?
  3. Can I combine sessions in the 14 Week Study?
  4. Does each person need a Small Group Discussion Guide/DVD Workbook?
  5. Can I receive a sample PDF of the Small Group materials?

 

Category: Online Streaming

  1. Can I use the Live Conference Notebook “Streaming Edition” with the DVDs?
  2. I ordered the online streaming videos, but haven’t received my DVDs yet.
  3. When will the video streaming be available as a hard set of DVDs?

 

Category: Love and Respect in the Family

  1. Is the Family Book going to be available as a Small Group DVD study?
  2. Do you have DVDs, a study guide, or any other materials to go along with Love and Respect in the Family?

 

Category: Live Conferences

  1. Is the pricing for the Live Conference per couple or per person?
  2. Is there a discount code for Live Conference Registrations?
  3. When will there be a Live Conference in my area?
  4. How do I sign up to host a Live Conference?
  5. Will Emerson and Sarah be speaking at the Live Conference?

 

Category: Video Conferences

  1. When will there be a Video Conference in my area?
  2. How do I sign up to host a Video Conference?

 

Category: Counseling

  1. Does Love and Respect have counselors available for me to talk with?
  2. Does Love and Respect have a list of counselors in my area?

 

 

Frequently Asked Questions

 

Category: Products

 

  1. What is the difference between the 14 Week DVD Set ($147) and the DVD Set ($87)?

The Conference DVD Set for $87 is the complete conference on a 5-disc DVD Set. The 14 Week Small Group DVD Set contains the complete conference on DVDs, plus 10 Small Group Discussion Guides.

 

  1. What is the difference between the Small Group Discussion Guide and the DVD Workbook?

The Small group Discussion Guide has fill-in-the blanks that you fill in while you watch the DVDs, plus all of the scripture references that Emerson and Sarah mention throughout the conference, as well as discussion questions and homework applications for each of the 14 sessions. The DVD Workbook is a spiral bound workbook with just the fill-in-the blanks and scripture references, (there are no questions or homework applications in this workbook).

 

  1. What is the difference between Building Blocks and the 14 Week Study?

The 14 Week Small Group Study uses the DVDs of the complete Love and Respect Conference. The DVD set in the 14 Week Small Group Study is a taping of a complete Live Love and Respect conference. This small group study walks you through the entire conference. The full conference is broken down into fourteen, thirty minute sessions. Each week you will fill in the blanks in the discussion guide as you watch the DVDs. Discussion questions for each DVD session are provided as well and homework applications.

 

The Building Blocks uses a different DVD Set. It is not a recording of a Live Love and Respect conference, but is a series filmed at Calvary Chapel Ft. Lauderdale. Throughout this series Emerson unpacks five of the life changing principles that he presents at the Love and Respect conference. Each DVD Session begins with Emerson giving a 10-20 minute overview of the concept for that week, followed by a short discussion time. Emerson then gives a 10-20 minute teaching on how to apply the concept to each of the Love and Respect cycles, followed by more discussion prompted by the study guide questions.

 

  1. What is the difference between the Building Blocks Small Group Kit and the Couples Kit?

The only difference is the number of Building Block Study Guides received. The Building Blocks Small Group Kit contains the Building Blocks DVD Set, 12 Building Blocks Study Guides, and a keepsake building block.

 

The Building Blocks Couples Kit contains the Building Blocks DVD Set, 2 Building Blocks Study Guides, and a keepsake building block.

 

  1. What is the difference between the streaming conference and the DVDs?

The streaming edition of the conference can be viewed on any of your devices anywhere you have access to Wi-Fi or a cell phone connection.  The DVD Set is a product that we mail to you and you can use in your DVD player.

 

  1. Is the streaming product available on DVDs?

No, but a similar Love and Respect conference is available in DVD format. It is a different filming of the Live Marriage Conference. The conference material is the same with minor differences.

 

  1. I see Building Blocks Volume 1 on the website. Are there more volumes to this set?

Currently there is only 1 volume in the Building Blocks series.

 

  1. Are replacement discs available for any of my DVD sets?

Yes, replacement discs for any of the DVD sets are available for $10/each, which includes USPS Priority Mail shipping. Email us at orders@loveandrespect.com with your name and phone number and someone will help you order the correct DVD(s).

  1. Can you buy just the Building Blocks DVD Set, without any study guides?

The Building Blocks DVDs are only available as part of the Small Group Kit or the Couple’s Kit.

 

  1. Does the Love and Respect Workbook go along with the DVD Set?

The Love and Respect Workbook is designed to go along with the Love and Respect Book and is not designed to use with any of the DVD sets we offer.

 

  1. I ordered the Building Blocks Study Guide (single) or Building Blocks Study Guide 10-Pack, but it is missing the DVDs.

The Building Blocks Study Guide for $10 and the Building Blocks Study Guide 10-Pack for $80 are just the study guides – they do not come with the DVDs. You need to purchase the Building Blocks Small Group Kit or the Building Blocks Couple’s Kit to receive the DVDs.

 

  1. Can I use the Live Conference Notebook “Streaming Edition” with the DVDs?

No, the Live Conference Notebook “Streaming Edition” was designed specifically for the Streaming Online Conference. The DVD Set has its own DVD Workbook to go along with that particular conference.

 

  1. Is there a “look into” feature for books/workbooks to preview the material (like on Amazon)?

No, not at this time. Please refer to the product description included with each item in the store for more information.

 

  1. Is the book, Love and Respect, available in other languages?

The book is available in 21 languages! Please contact us at orders@loveandrespect.com to learn if the book is available in the language you would like.

 

Category: Spanish Products

  1. Is the Spanish DVD set the same as the English DVD set?

No, the Spanish DVD set is a recording of a different Live Conference than the conference on the English DVD set. They are both a full taping of a Love and Respect Live Conference so the main content is very similar, but some of the examples, illustrations, etc. will be different on each set.

 

  1. Are there subtitles on the Spanish DVD set?

Only Spanish subtitles are on the Spanish DVD set. English subtitles are not included.

 

Category: Shipping

  1. How long does it take to receive my order?

Unless there is a problem with your order, you order will ship the next business day. All orders are shipped Monday through Friday only, with no Saturday delivery. You can expect your order to arrive 5-7 business days after you place your order. Your products will ship from our distributor in Michigan, so the farther you are located from Michigan the longer it will take for you to receive your order.

 

  1. Is expedited shipping available?

Expedited shipping options are available to you as you go through the checkout process. Please Note: Next Day, 2nd Day, or any other expedited option does not change how long it takes to process your order (usually 1-2 business days). Shipping time is calculated after your order leaves our warehouse (generally, the next business day).

 

  1. Do you ship overseas?

We will ship overseas.  You can email us at orders@loveandrespect.com and we will step you through the process. Our products are also sold on Amazon to make the overseas shipping process easier for you.

 

Category: Product Returns

  1. What is your return policy?

You can return products within 30 business days as long as they are in new, unused condition.  A 15% re-stocking fee is applied to all returns made after 30 days of purchase.  Please Note: Any product (i.e. DVDs) removed from its original cellophane wrapper is considered a used product and cannot be returned without consent from the home office. Please email us at orders@loveandrespect.com.

 

  1. My product is defective, how do I receive a replacement?

Please contact us at orders@loveandrespect.com and someone will make arrangements for you to return the defective product and receive a replacement. Please Note: Do not send defective products to the return shipping address. When we respond to your email we will give you the correct return address.

 

  1. What address should I use when returning my product?

Please include your name and order number with your return order to:

Love and Respect Ministries Inc.
606 E Divison
Ste C
Rockford, MI 49341

Once our distributor notifies us of your return, a credit will be issued via the credit card used to place the order. Any restocking fees will be applied to the refund before it is issued.

 

Category: Copying DVDs and Workbooks

  1. Can I make a backup copy (or copies to share) of the DVDs?

No. All DVDs are copyrighted and protected by Federal Copyright laws and may not be reproduced in any manner.

 

  1. Can I copy any of the workbooks for my friends or small group?

No. All workbooks are copyrighted and protected by Federal Copyright laws and may not be reproduced in any manner.

 

Category: Small Groups

  1. Are there any small groups in my area?

Currently, we don’t keep a database of small groups being held in different cities.

 

  1. How long is each session in the 14 week study?

Session 1: 27 minutes        Session 2: 29 minutes,     Session 3: 28 minutes,

Session 4: 33 minutes        Session 5: 34 minutes        Session 6: 16 minutes

Session 7: 24 minutes        Session 8: 36 minutes        Session 9: 25 minutes

Session 10: 26 minutes    Session 11: 38 minutes    Session 12: 27 minutes

Session 13: 19 minutes    Session 14: 35 minutes

 

  1. Can I combine sessions in the 14 Week Study?

Yes, depending on your small group and how long you meet each week, you can certainly combine sessions and complete the series in 7 weeks, 8 weeks, 10 weeks, etc. You only need to be sure you watch the sessions in sequential order.

 

  1. Does each person need a Small Group Discussion Guide/DVD Workbook?

We strongly recommend that each person receives their own Small Group Discussion Guide or DVD Workbook to use throughout the series. However, if the group is trying to save money on the number of workbooks, couples can share a discussion guide or DVD Workbook. The Small Group Discussion Guide and DVD Workbook contain blanks that you fill in as you’re watching the DVDs, so a couple can share as long as they are comfortable with only one person being able to fill in the blanks.

 

  1. Can I receive a sample PDF of the Small Group materials?

PDF copies of the Small Group Materials are not available.

 

Category: Online Streaming

  1. Can I use the Live Conference Notebook “Streaming Edition” with the Love and Respect DVDs?

No, the Live Conference Notebook “Streaming Edition” was designed specifically for the Streaming Online Conference. The DVD Set has its own DVD Workbook to go along with that particular conference.

 

  1. I ordered the online streaming videos, but haven’t received my DVDs yet.

If you ordered the online streaming videos, no physical product will be sent to you. These videos are available to you through your membership at www.loveandrespectmedia.com. If you have any questions about your membership, please email us at orders@loveandrespect.com.

 

  1. Are the streaming videos available as a hard set of DVDs?

No. A Love and Respect conference is available in DVD format, but it is a different filming of the Live Marriage Conference. The conference material is the same with minor differences. To receive the conference on DVD you need to order the Love and Respect DVDs.

 

Category: Love and Respect in the Family

  1. Is the Family Book going to be available as a Small Group DVD study?

Currently there is no Small Group study on DVD for the Family Book.

 

  1. Do you have DVDs, a study guide, or any other materials to go along with Love and Respect in the Family?

Right now, the only family material we have is the book, Love and Respect in the Family, and the audio book Love and Respect in the Family.

 

Category: Live Conferences

  1. Is the pricing for the Live Conference per couple or per person?

The price listed is per person. Register early via Early Bird Registration and save $10/per person!

 

  1. Is there a discount code for Live Conference Registrations?

There are no discount codes for Live Conference Registrations.

 

  1. When will there be a Live Conference in my area?

A listing of live conferences is available for you at https://loveandrespect.com/events/ (note the left side of the page).

 

  1. How do I sign up to host a Live Conference?

If you or someone in your group has a vision to build and strengthen marriages and would like to partner with us for a Love and Respect Live Conference, please read the information at

https://loveandrespect.com/host-live-conference/ .

 

For more information on what the conferences are about, you can click on the conference preview page and view sample clips from our current conference DVD: http://loveandrespect.com/conference-preview/

 

After reading the information, a hosting form is available for you to fill out and submit. Someone will be in touch with you as soon as possible.

 

  1. Will Emerson and Sarah be speaking at the Live Conference?

Yes. Both Emerson and Sarah Eggerichs speak and appear live at each Live Conference. (should distinguish between 7 hour event and 3hour if we are going to have those, which I wont speak at or just insert 7 hour Live Conference)

 

Category: Video Conferences

  1. When will there be a Live Conference in my area? (This says Video but then talks about live )

You can check for a video conference in your area by visiting https://loveandrespect.com/events/. Click one of the red pins in your state, or search by state using the pull down menus.

 

  1. How do I sign up to host a Video Conference?

If you or someone in your group has a vision to build and strengthen marriages and would like to partner with us for a Love and Respect Video Conference, please read the information at https://loveandrespect.com/host-video-conference/.

 

For more information on what the conferences are about, you can click on the conference preview page and view sample clips from our current conference DVD: http://loveandrespect.com/conference-preview/.

 

After reading the information, a hosting form is available for you to fill out and submit. Someone will be in touch with you as soon as possible.

 

Category: Counseling

  1. Does Love and Respect have counselors available for me to talk with?

Love and Respect Counseling, LLC is available to anyone who lives in Michigan. Love and Respect Counseling is based in Grand Rapids, Michigan.

For more information: www.loveandrespectcounseling.com.

 

  1. Does Love and Respect have a list of counselors in my area?

A list of Christian counselors in your area is not available. We encourage you to contact the counseling department at Focus on the Family or American Association of Christian Counselors to inquire about Christian counseling in your area.

 

  1. Alternative Counseling Answer

 

We recommend calling a Bible teaching church for references to a pastor or Christian counselor. Or, contact a conservative Christian bookstore and ask the manager his recommendations for a pastor or counselor.  These churches and bookstores have their finger on the pulse of the godly wise in the area who would be honored to serve you.

 

In the meantime please view what we offer on Facebook and our blogs. You can locate these resources at loveandrespect.com/blog (using the search bar for a particular topic can be helpful) or at loveandrespect.com/store. Or you may also access input from others in our testimonies section at loveandrespect.com/testimonies

You may also contact the following associations to assist you in locating a counselor if this is needed:

Call Focus on the Family at 855-771-HELP (4357), M-F, 9-4:30 (mountain time) and ask for the Counseling Department. They have licensed Christian counselors who will counsel you by phone, or they will refer you to a counselor in your area. OR 1-800-A-FAMILY (232-6459)The American Association of Christian Counselors (AACC) has a referral system at www.aacc.net/resources/find-a-counselor/

( seems this whole section in red should be above where we mention FOTF and AACC  in #2))